Shipping policy

Last Updated: January 16, 2023

Thank you for shopping with Stone+Grace! We strive to provide a smooth and transparent shopping experience, and our shipping policies are outlined below to assist you.

Processing Time

  • Standard Orders: We aim to process standard orders within 1-2 business days after confirming your payment. Please note that during peak seasons or promotional periods, processing times may vary.

  • Pre-Order Items: Orders containing pre-order items will be processed starting from the stocking date specified for each product. You can find the stocking date on the product page.

Shipping Rates and Delivery Times

  • For domestic orders within Australia, we offer various shipping options with corresponding rates. The available choices and their estimated delivery times will be presented during the checkout process.

Domestic Shipping (Australia Only)

  • Stone+Grace currently ships orders exclusively within Australia.

Order Tracking

  • Once your order is shipped, a confirmation email with a tracking number will be sent to you. You can use this tracking number to monitor the status and location of your package.

Shipping Delays

  • While we make every effort to deliver orders on time, unforeseen circumstances such as weather conditions may impact delivery times. Your understanding in such situations is appreciated.

Shipping Address

  • Ensure the accuracy of the shipping address provided during checkout. Stone+Grace cannot be held responsible for orders shipped to incorrectly provided addresses.

Shipping Costs

  • Shipping costs for domestic orders are calculated based on weight, chosen shipping method, and the destination within Australia. The total shipping cost will be displayed during checkout before payment.

Shipping Inquiries

  • If you have any questions or concerns about your shipment, please contact our customer support at [your customer support email].

Lost or Damaged Items

  • In the rare event that your order is lost or arrives damaged, please reach out to us immediately. We are here to assist in resolving the issue.

Returns Due to Shipping Issues

  • Orders returned due to address issues or unsuccessful delivery attempts will prompt us to contact you for reshipment. Additional shipping charges may apply.

Contact Information

For any queries regarding our shipping policy, feel free to reach out to us at hello@stoneandgrace.shop